CUSTOMER SERVICE
We are here to make your shopping experience an easy one... Please read some of the most frequently asked questions below...
Placing an Order
How can I be sure that my personal information is safe when I purchase online?
At Effyjewelers.com, we recognize the sensitive nature of your personal and business information. Our site supports secure online purchasing through Secure Sockets Layer (SSL) technology. For your protection, all information provided by you during your shopping experience is encrypted.
Do you charge sales tax?
Sales tax is only collected for items shipped to New York. Other states do not apply.
Are your diamond Conflict-free?
All diamond merchandise manufactured by Effy Jewelers are Conflict free.
International Orders
Do you ship internationally?
We are glad to serve shoppers from all over the world. Pricing may vary based on your final shipping destination. Duties and taxes are the responsibility of the buyer. The estimated shipping charges are as follows:
| Region |
Shipping Options |
Charges |
|
Canada
|
FedEx International Priority
|
$34.95
|
|
South America
|
FedEx International Priority
|
$34.95
|
|
Caribbean
|
FedEx International Priority
|
$39.95
|
|
Europe
|
FedEx International Priority
|
$39.95
|
|
Middle East
|
FedEx International Priority
|
$49.95
|
|
Asia
|
FedEx International Priority
|
$69.95
|
|
Australia
|
FedEx International Priority
|
$49.95
|
Shipping
How long does it take until my order gets shipped from your warehouse?
All 'In Stock' items generally take 3-5 business days for process time before they are shipped out to the customer.
How do I know when my order has been shipped?
An email notification with a tracking number will be sent to you once we ship your order. To check on the status of your shipment, click on the tracking number displayed in the e-mail, or check the My Account section on the website. Enter your email address and password and then go to the Orders section and click on the tracking number.
Returns
Who is responsible for the items while in transit?
We are unable to take responsibility for any items lost or stolen in transit. For your protection, we recommend shipping insured using FedEx, UPS, or USPS Registered Mail. The package will be returned to its original sender if the RMA number is not included on the box and has been damaged or tampered with.
How long does it take for my return order to be processed?
Please allow 7-12 business days for your credit to be processed after the item(s) has been received. Refunds will be issued using the same type of payment used in the original purchase.
Cancelled Orders
Can I cancel my order?
If for any reason you wish to cancel your order, please contact Customer Service. Please note: There is a 20% restocking fee for cancellation of any Special Order items.
BELLA BLEU
